Customer Success Manager

The Role

We are part of a team of entrepreneurs who value tangible results and a fast time-to-market. We are looking for a like-minded Senior Customer Success Manager who is responsible for customer outcomes, retention, and expansion.

Join us as the primary point of contact for assigned customers from post-sale onboarding through long-term partnerships. You will play a pivotal role in ensuring projects are delivered successfully while identifying opportunities to expand value and revenue. This is a hybrid role combining Customer Success & Account Ownership, Project & Delivery Coordination, Business Analysis, and Commercial Upsell Support (not sales).

Please review the job post and its requirements carefully. Only applicants who meet the mandatory criteria will be considered. This is a full-time employment opportunity, not a position for contractors or freelancers.

Who you are

Mandatory requirements:

• Start-up and Growth Mindset:
  • You are highly motivated by the chance to collaboratively build and scale a startup. You thrive in a fast-paced, dynamic environment where priorities and challenges frequently shift. This is a demanding start-up role, so it's not for those seeking the boring path.
  • You have an ownership mentality – you treat customer outcomes as your own.
  • You are comfortable operating in ambiguous, fast-moving environments.
    
    
• Experienced Customer Success Manager:
  
  • You have 4+ years of experience in Customer Success, Consulting, Project Management, or Business Analysis in the area of digital transformation, data integration/management, process automation or AI.
  • You have a proven track record of managing complex customer engagements and supporting commercial growth within existing accounts.
  • You possess a commercial mindset without being “salesy” and are capable of identifying upsell/cross-sell opportunities based on customer roadmap.
  • You act as a trusted advisor who helps customers see “what’s next,” supporting renewals and contract extensions.
• Project Management & Business Analysis:
  
  • You are a structured thinker with strong project management skills - reliable, calm under pressure, and able to manage scope, priorities, and risks proactively.
  • You can translate customer objectives into structured project plans, milestones, and timelines.
  • You excel at business analysis: understanding customer processes, pain points, and constraints, and translating them into clear functional requirements and user stories.
  • You support solution design by ensuring alignment between business value and technical implementation.
• Customer and Team Obsession:
  • You thrive on direct client interaction, gaining first-hand understanding of their challenges and understanding their business processes sufficiently.
  • You act as the customer voice internally, feeding learnings into delivery standards and playbooks to help improve onboarding and documentation.
  • You are empathetic, confident, and able to challenge customers constructively.
  • You are a great communicator in English with excellent skills for both business and technical stakeholders.
  • You can communicate in German at C1 level or at B2 with the motivation to improve further.

• You have a work permit for the European Union.
• Based in one of our hubs around Stuttgart, Munich, or Amsterdam.

Optional Requirements:

• Profound technical background in AI, automation, ERP, or data integration projects is strongly preferred.

What we offer you:

• Massive Impact: A key, visible role in a growing AI-automation company with the opportunity to shape customer success and delivery standards from the ground up.
• Unleashed Autonomy: High-impact work with senior decision-makers where you are trusted with strong autonomy.
• Cutting-Edge Challenges: Work on the latest technology trends with AI and automation, helping customers realize ROI and efficiency gains.
  
• Team Culture: A team that enjoys its work and offers a politics- and ego-free zone.
  
• Shared Victory: Competitive compensation with growth upside. Your high-stakes contributions are rewarded with an attractive bonus and employee stock option program – we win together.
• Dynamic Flexibility: Thrive in a remote/hybrid setup, connecting monthly in vibrant hubs like Stuttgart, Munich or Amsterdam.
  
  

Simply apply here.

Let's go!🚀